Frequently Asked Questions


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General Questions


Is Character Arcade free?
Yes! Playing games on Character Arcade is 100% free.

What are Character Arcade’s rules and regulations?
We ask that players please refrain from posting or uploading any of the following types of content:
  • profanity
  • mature/adult imagery or text
  • flames, insults, rude commentary
  • pirated material that you do not have the rights to
  • slanderous remarks about others, including talent and other users
  • spam, including advertisements, gibberish, multiple instances of the same post

Please refer to our Terms of Service for more information about acceptable behavior at Character Arcade.

I'm 12 years old... can I join Character Arcade?
Character Arcade requires all users to be 13 years or older to join in accordance with COPPA.

Where can I read the Terms of Service?
You can read the Terms of Service here.

It says the site is in Maintenance Mode. What does that mean?
This means that the site is currently being worked on. You won’t be logged in or able to earn points to your account. However, you can still play most games normally while logged out!


Account Questions


How do I create an account?
Go to www.characterarcade.com and click the Register button on the top right of the screen. You'll be asked for some basic information and asked to verify your email address. Once your email has been confirmed, you can customize your profile by adding photos, modules and other information about yourself.

Do I need an account to play?
No, you do not need to register to play games on Character Arcade. However, if you do not create an account and log in you will NOT be able to: collect tokens, play challenges, and access certain game features.

How do I verify my email address?
Once you sign up, a message containing a confirmation link will be send to the email address you listed in your registration. When you receive this message, click on the link and your email address will be automatically verified. After this step you can begin using Character Arcade as a registered player.

What if I forgot my password?
If you forgot your password, click "Forgot Password" on the Login window and enter your email address. You will be sent an email with a link to reset your password.

How do I change my password?
  1. Go to your profile page by clicking your username in the upper right corner.
  2. Click "My Account" under your avatar.
  3. Update your password and click "Save."

How do I change my email address?
  1. Go to your profile page by clicking your username in the upper right corner.
  2. Click "My Account" under your avatar.
  3. Update your email address and click "Save."

What if I forgot my username?
You no longer need your username to log in. You can log in using your email address if you signed up with one, or using the Facebook option if you registered with that information.

My email address is already being used, even though I haven't registered on this site before. What can I do?
The best solution is to attempt a password reset. To do this, click "Forgot Password" to have your password reset and sent to your email. Once the new password arrives, try logging in with that email address/password. If this doesn't work, contact us at by clicking "Help."

Help! I can't log in!
Some of our players occasionally experience trouble logging in. Please make sure to wait for the homepage to fully load before attempting to register or log in. The Register and Login buttons will be disabled until the page is loaded.


Questions about Tokens


How do I earn tokens?
You can earn tokens by playing games, winning challenges, and sharing your score results!

What can I do with my tokens?
There are two main things you can do with your tokens. 

Firstly, if we have a Treasure for Tokens sweepstakes running, you can purchase entries here. 

Secondly, you can use tokens to edit your avatar. To edit your avatar follow these steps: 
  1. Login to your Character Arcade account.
  2. Click on your username on the top right part of the screen. That will take you to your profile page.
  3. Click "Edit Avatar" on the left side of the screen under the big picture of the avatar.


Questions about Playing with Friends


How do I add Buddies?
Adding a Buddy is easy!
  1. Go to the player's profile by clicking on their screenname.
  2. Under their avatar on the left side of the screen, click "Add Buddy."
  3. The player will either Accept or Decline your Buddy invite whenever they come back to the site.

How do I remove Buddies?
To remove a buddy:
  1. Go to your profile page by clicking your username in the upper right corner, then click "Buddies."
  2. You will see a Remove button next to your Buddies.
  3. Click the Remove button and confirm that you want to remove this Buddy.
It may take a few minutes for the request to process, so if you log out and log back in it may show the Buddy you removed as still in your list. Don't worry, it's only temporary!

What are Challenges?
Challenges are mini-competitions that players can send to each other. Most challenges are based around beating another player’s highscore on a specific game.

Why should I play Challenges? Challenges are a great way to share games you like with your Buddies! Winning a challenge will also get you lots of tokens: winning a challenge earns you 100 tokens rather than the regular 10 tokens per game.


Questions about Treasure for Tokens Sweepstakes


What is the Treasure for Tokens Sweepstakes?
The Treasure for Tokens Sweepstakes is a recurring sweepstakes we run on Character Arcade to offer our amazing players ways to win real-world prizes.

What are the Treasure for Tokens Sweepstakes rules?
If we are currently running a sweepstakes you will be able to find more information on it here.

What prizes can I win in the Treasure for Tokens Sweepstakes?
Prizes include seasons of popular USA Network shows and Amazon.com giftcards, all digitally distributed. You can browse the prizes here, provided there is a sweepstakes currently running.

Help! I can’t see the prizes!
You will need to have a registered account and be logged into it, and there must be an active sweepstakes running, in order to see the list of prizes.


Other Questions


Can I play Character Arcade games on my phone or tablet device?
We are in the process of making more of our games available to play on phones and tablets! Check underneath each game for banners that indicate if a game is available to be played on mobile. Some games can be played in a mobile browser and others are available in the Android and iOS app stores.

My game is running slowly! How do I fix it?
When you begin to notice a game slowing down, finish the round you’re playing. Once you’re finished, refresh the page. This should fix the problem. NOTE: This is a common issue in Flash games and we are continuously working on improving game performance.

What is changing?
You will be able to play the games on the site, but you will not be able to login, challenge other users, earn points, redeem points, update your avatar or update your virtual room.

When is this happening?
This change will happen on 1/1/2016.

What if I have a question about this?
Please contact us through the feedback form